Terms & conditions

Terms & Conditions" Standard Terms and Conditions of Contract of Purple Print Management Ltd for the provision of all goods and services. Please do not use this website or our services unless you agree to these terms.
Any terms of service or supply of business services by us can be changed at any time and without notice.
 ALL logos images and branding on any section of Purple Print Management Ltd website are Trade Marks of Purple Print Mnagement Ltd and cannot be copied used or referred to without approval or prior written permission of Purple Print Management Ltd .
Some of the images on our website are not our original images and may not be copied without the original creators consent.
1. Definitions In these conditions the following expressions shall have the following meanings hereby assigned to them:
1.1 "the client" shall mean the person, firm, company, partnership or other entity which agrees or has agreed to retain Purple Print Management Ltd to provide services
1.2 "the services" shall mean the services which the client agrees to retain Purple Print Management Ltd to provide 1.3 "order" shall mean any order placed by the client for the services which shall be covered by these conditions
1.4 "insolvency event" shall be any one or more events; where the client (not being a company) commits an available act of bankruptcy or has a bankruptcy petition presented or bankruptcy order made against him/her or is the subject of an interim order under the provisions of the Insolvency Act 1986 or makes application for such an order or makes a voluntary arrangement or where the client has a receiver or receiver and manager or an administrative receiver appointed of all or any of his/her assets or where the client (being a company) does anything or fails to do anything which would entitle the receiver to take possession of any assets or has a receiver or receiver and manager or administrative receiver appointed of all or any of its assets or does anything or fails to do anything which would entitle any person to present a petition for winding up or has a winding up petition presented or winding up order made against or makes a voluntary arrangement or submits to its creditors of any of them a proposal or has a petition for an administration order presented against it or is the subject to a resolution passed by the Directors or Shareholders for the presentation of a petition for an order under Part II of the Insolvency Act 1986 or the voluntary winding up of the company or ceases to exist (or in either case) where the client suffers any distress or execution to be levied on its goods.

2. Incorporation of these Conditions

2.1 These conditions shall apply to all contracts for the services between Purple Print Management Ltd and the client. These conditions are the only conditions on which Purple Print Management Ltd agree to supply the services to the client to the exclusion of all other terms and conditions including any terms or conditions which the client may purport to apply under any purchase order, confirmation of order or other similar documentation unless otherwise agreed in writing by Purple Print Management Ltd in accordance with above clause. Any attempt by the client to exclude or limit any of the provisions of these conditions shall be void and form no part of these conditions.
2.2 Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless made in and signed by an authorised officer or employee of Purple Print Management Ltd. 2.3 Unless previously withdrawn any quotation made by Purple Print Management Ltd expires 30 days after the date thereof.

3. Provisions of the Services
3.1 Any date for the provision of services specified by the client (whether orally or in writing) is given as an estimate only and it is hereby expressly agreed that such a date shall not be in the essence of the contract. Purple Print Management Ltd shall not be liable if any way whatsoever to the client for any loss or damage whatsoever and howsoever arising and including any claims by third parties against the client suffered by the client in respect of any late provision of services.
3.2 The client warrants that it has supplied Purple Print Management Ltd with sufficient information about its requirements necessary to allow Purple Print Management Ltd to provide the services in accordance with these conditions. 3.3 Purple Print Management Ltd has the right should conditions so dictate or should Purple Print Management Ltd so require to change or alter specifications of the product or services without notice provided that the varied specifications shall not materially affect or reduce the quality or usability of the services or product.

4. Charges
4.1 Purple Print Management Ltd charges for the providing the services that have been set down in writing or verbally to the client or are set down in an accompanying letter from Purple Print Management Ltd to the client.
4.2 Unless otherwise stated in writing all charges specified shall be exclusive of value added tax ("VAT") if the item is vatable which shall be due at the rate ruling on the date of the VAT invoice. Any Vat or tax applicable after export from us to customers in other countries is soley the responsilbility of the reciver to pay any sums due betwen you and the shipping agent or courier.
4.3 The client shall not be entitled to make any deduction from any sums owing to Purple Print Management Ltd whether under these conditions or otherwise in respect of monies owed by Purple Print Management Ltd to the client or any claims the client may have against Purple Print Management Ltd.
4.4 Purple Print Management Ltd normal terms are that once a proposal has been approved then a deposit of minimum 25% will be required before any work is undertaken and the balance will be paid on completion of the work or invoiced as per Purple Print Management Ltd std terms and condistions nett 30 days upon a credit agreement being made. Purple Print Management Ltd normal terms and conditions apply as in point 5 of this document.

5. Terms of Business and Payment
5.1 Unless otherwise specified in writing by Purple Print Management Ltd accounts are due and payable in full on the last working day of the month following the end of the in which the services were invoiced and time for payment shall be of the essence.We do our best to ensure that the information about Products is accurate and up-to-date. However we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them.
5.2 Purple Print Management Ltd reserves the right to charge interest on overdue invoices which shall accrue from the date when payment becomes due from day to day until the date of payment at the rate of 5% above bank base rate from time to time in force and shall accrue at such rate after as well as before any judgement.
5.3 Without prejudice to any other remedies of Purple Print Management Ltd , if any outstanding account remains unpaid by the client for a period of time more than 5 days from the due date of any invoice Purple Print Management Ltd may:
5.3.1 without notice suspend or cancel further provision of the services to the client pending payment by the client 5.3.2 treat the contract as repudiated by the client 5.3.3 issue proceedings for recovery of all outstanding monies (including interest and costs)
5.4 Any client that require a credit account will automatically be credit checked by us.
5.5 All goods will remain the property of Purple Print Management Ltd until paid for in full.
5.6 IMPORTANT All company directors of UK Limited companies applying for a credit account with us, do so on the undertstanding that they are also creating a "directors gurantee" that all monies due to us that are not paid for by the Limited Company, will be guranteed personally by the directors/s of the company.

6. Liability
6.1 Except in respect of death or personal injury caused by the negligence of Purple Print Management Ltd or its employees, Purple Print Management Ltd shall not be liable to the client by reason of a representation or any implied warranty condition or other term or under any duty of common law or under the express terms of the contract with the client; for any consequential loss or damage (whether for loss or profit or otherwise) cost expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of Purple Print Management Ltd its employees or agents or otherwise) which are directly or indirectly out or in connection with the performance of the contract with the client.
6.2 Except in respect of death or personal injury caused by Purple Print Management Ltd or its employees, the aggregate liability of Purple Print Management Ltd to the client in relation to the provision of services shall be limited to the total charges made by Purple Print Management Ltd to the client in relation to the provision of services.
6.3 Where the client is a company, Purple Print Management Ltd hereby notifies the client that neither Purple Print Management Ltd nor its employees is prepared to become (or act as) a director or officer of the client. The client agrees that it shall hold out that Purple Print Management Ltd and/or its employees is or are director (s) or officer (s) of the client. The client acknowledges that Purple Print Management Ltd in the course of its duty provides advisory services. Purple Print Management Ltd is not to be regarded as being involved in the management of the company.

6.2.
Goods are not sold for any particular purpose even if implied in the catalogue or product data sheets. All implied terms and conditions and warranties relating to the quality and/or fitness for the purpose or any of the goods are excluded. The seller shall be under no liability whatsoever to the buyer for any indirect or consequential loss and/or expense (including loss of profit) suffered by the buyer arising out of breach of Contract by the Seller of this contract. In the event of any breach of Contract by the Seller the remedies of the buyer shall be limited to damages. Under no circumstances shall the liability of the Seller exceed the price of the Goods.

DEFECTS AND LIABILITY

Except where the Company enters into a separate maintenance contract in respect of the Goods (and where the exception applies the provisions of the maintenance contract shall prevail) the Company shall, as soon as it is reasonably able to do so, replace or, at its option, repair any goods in which defects appear under normal use within 60 days of delivery or collection and where such defects are solely attributable to the products faulty design, materials or workmanship. Save as aforesaid, or where damage to or defects in the Goods are caused by the Companys negligent handling or storage of the Goods, the Company excludes all liability of whatsoever nature and howsoever arising for loss or damage (save in the case of death or personal injury caused by the Company’s proven negligence) including consequential loss arising out of defects in the Goods. The Company shall pass to the Buyer the benefit of any guarantee it has from the manufacturer of the Goods.

WARRANTIES

Without prejudice to any other conditions hereof, save in a consumer sale and that the Company warrants that it has the unencumbered right to sell the Goods, no other warranties or conditions, express or implied, in relation to the Goods shall be deemed to be incorporated in any contract. In particular, the Buyer must use its own skill and judgement to satisfy itself that the goods are of merchantable quality and are fit for the purpose(s) for which the Buyer intends to use them.We offer a limited warranty on safety footwear

7. Force Majeure
7.1 Purple Print Management Ltd shall be under no liability whatsoever to the client for the failure or delay in the performance of any of its obligations hereunder if and so long as performance becomes impracticable by reason of force majeure and Purple Print Management Ltd reserves the right to cancel or suspend further performance of the services except that the client will still be liable to pay any sums which have become payable under these conditions before the incident of force majeure.
7.2 Force majeure shall include without limitation any act of god, flood, fire, tempest, war, civil commotion, riots, shortage of materials, enactment of legislation by Government or municipal authorities, industrial disputes, lockouts, reduction or stoppage of output through fire, flood, heat, frost, holidays, breakdowns or accidents to machinery or any other cause (whether or not of the same nature as the foregoing) which is beyond Purple Print Management Ltd control.

8. Termination 8.1 Purple Print Management Ltd will be entitled to terminate the relationship forthwith and without giving prior notice to the client if the client is in breach of any of its obligations herein (including without prejudice to the generality of the foregoing default in paying any sums due to Purple Print Management Ltd ).
8.2 The right of Purple Print Management Ltd to terminate the relationship shall be without prejudice to all other rights of Purple Print Management Ltd under these conditions which have accrued at the date of termination and in particular in the event that Purple Print Management Ltd shall be entitled under the terms hereof to determine an Order for the services or to terminate the relationship between Purple Print Management Ltd and the client, then the following provisions of this clause shall have effect:
8.2.1 Purple Print Management Ltd shall not incur any liability whatsoever to the client for any loss (whether consequential or otherwise) suffered by the client as a result of such determination
8.2.2. Such determination shall not affect any rights, which may already have accrued to Purple Print Management Ltd under the terms of this, or any other Order and in particular (but without prejudice to the generality of the foregoing) the right of Purple Print Management Ltd to full payment for any of the services already provided to the client.

9. Client's Insolvency The client herby acknowledges that before placing an Order it has expressly represented and warranted to Purple Print Management Ltd that its not insolvent and is not the subject of any Insolvency Event and in the event that the client should default in or commit any breach of its obligations to Purple Print Management Ltd under this or any other Order (whether such obligations are expressed to be imposed as conditions, warranties or otherwise) or under these conditions, or cease to exist under the terms of its constitution, or is the subject of any Insolvency Event, or (without prejudice to any other rights of Purple Print Management Ltd ), Purple Print Management Ltd shall be at liberty to cancel the Order (and/or any other Order between Purple Print Management Ltd and the client) in accordance with condition 8.1 hereof.

10. Access The client agrees to provide unimpeded access to the client's property at all times for the employees and vehicles of Purple Print Management Ltd its contractors, sub contractors and carriers on or into such property for the purpose of providing the services to the client or investigating any matter relating to the services and neither Purple Print Management Ltd its contractors, sub contractors or carriers nor any of their respective employees shall be liable for any loss injury or damage caused whether negligently or otherwise to any property by or arising out of entry of such employees or vehicles on or into the client's property or any consequential loss or damage arising therefrom save insofar as the same may be covered by the insurance of Purple Print Management Ltd and/or the client as the case may be.

11. Intellectual Property. Any industrial property or intellectual property including (but without prejudice to the generality of the foregoing) any and all copyright, patents, trademarks in or over any information, specification, plan, drawing, pattern, sample, images, web designs or materials or other thing arising from or produced by Purple Print Management Ltd in the performance of the contract with the client for the provision of the services shall belong to Purple Print Management Ltd and the client shall upon demand execute such written assurances as shall be necessary to perfect Purple Print Management Ltd title to such intellectual property rights. Such materials shall not be reproduced or disseminated in the United Kingdom or elsewhere without the prior written permission of Purple Print Management Ltd . The client shall not cause or permit anything to be done which may damage or endanger the industrial property or other intellectual property of Purple Print Management Ltd or Purple Print Management Ltd title to it or assist or allow others to do so.

12. Assignment
Purple Print Management Ltd shall be entitled to assign or transfer the benefit and/or the burden of the contract with the client for the provision of the services without the consent of the client.

13. General 13.1 No neglect or forbearance by Purple Print Management Ltd in pursuing any claim or right hereunder against the client shall be prejudice or in any way affect Purple Print Management Ltd rights hereunder.
13.2 Any notice required to be served pursuant to these conditions shall be in writing and served by first class post or by hand to the address of the recipient at its principal place of business for the time being or its registered office. Notices shall be deemed to be served on the first working day following the date of posting and in order to prove service it shall only be necessary to show that the envelope containing the note was properly addressed, pre paid and posted.
13.3 Purple Print Management Ltd may cancel this contract at any time before the services are provided by giving written notice. On giving such notice Purple Print Management Ltd shall promptly repay to the client any sum paid in respect of the charges minus any costs associated with any works done to datew such as artworks, quotation preperation, re stocking fees of picked garments. Purple Print Management Ltd shall not be liable to any loss or damage whatsoever arising from such a cancellation.
13.4 These conditions shall be governed by and construed in accordance with the Laws of England and (without prejudice to any other right to Purple Print Management Ltd ) Purple Print Management Ltd may (in its absolute discretion) elect that any dispute arising out of these conditions be referred to and determined by the courts of England.
13.5 Any reference to a statutory provision shall be deemed to include a reference to any statutory modification or re-enactment from time to time in force.
13.6 If any term or provision of these conditions shall be held to illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these conditions but the enforceability of the remainder of these conditions shall not be affected. Policy Documents:

13.7 USAGE OF OUR WEBSITES Catalogues and Products
Any information provided on our website is for the use of information providing only,we use product filters, colour icons, descriptions and other types of data and meta data to ease navigation of the site and help aid buying choices. We accept no liability whatsoever if the customer purchases a product and any info at the time of purchase is incorrect on the website.
We may use our logo as a "brand" but supply third party manufacturers product as our "brand" for advertising purposes. It is the customers responsibility to ensure when ordering or delivery is accepted that any product and any specification of product is fit for service, and fit for its intended use either by you or any third party. Especially in the case of personal protective equipment, hi visibility clothing or any item, you should, If in doubt, request from us any documentation by the manufacturer or certified testing body before use or distribution to third parties. Using any of our products or wearing any of our garments whether logoed or not is deemed by us to be acceptance of quality and fit for purpose by you.

14. GARMENTS and Decoration.
Any printing and garment decoration shall be processed only after the approval of the customer,(in instances where approval/s deemed by us to be required) we may not send artwork approvals for any order value of less than £50 or amount deemed by us at the time and any orders placed using our online designer and / or under 20 items and will use our discretion and 20+ years experience of the best way to format or interpret your instructions. If no clear instructions are given by you about colours sizes position or standard of garment or logo etc.
Once approval of artwork is received then no claim can be accommodated in respect of any garment which has been altered in any way by means of decoration. We strongly recommend if your garments are to be decorated and it is a bulk order that you order one item and test wash or test wear to make sure the garment, its printing or decoration is satisfactory.

All colours for garments or logo decoration to garments provided by us electronically or otherwise shall be for visual estimate only and if specific pantone references are required by the customer for the garments or for the logo application, Pantone colours for the garments or logos should be provided by the customer before production or commencement of order. All colours of any products, logos or images shown on the website is for visual reference purposes only, and as all computer monitors render colours differently then we do not accept any liability for colour shades of actual garments or logos being different than shown on your screen. If you need to ensure exact colour requirements then please enquire about pantone reference matching for our items, and order a sample of each item first to ensure you uare happy with the product or logo colours.
Using any of our products or wearing any of our garments whether logoed or not is deemed by us to be acceptance of quality and fit for purpose by you.
Design Set up Charges
Some of our personalised products will incur and extra charge for turning your design into a usable artwork or machine readable format for our printing or embroidery services. This set up cost changes periodically and can also be waived which depends on the amount of spend on a particular order or amount of items a customer purchases. We reserve the right to add this to the order and you shoudl check before payment that it is or is not listed and ensure you are happy to pay this charge if you have not reached the required amount to have free design or artwork/set up or production costs.

Garment specification and decoration logo variants
Garments or textiles by the very nature of the manufacturing process even though may be listed the same size are each sized slightly different and things like stripes on hi vis vests may be stitched slightly different on one vest to another vest. This is what is known as tolerance, and this can be up to 2cm + or - depedning on the garment and the manufacture process.

Due to the tolerance or size differences between garments a small and an XL sized garment means positioning of prints can be slightly different too. Garments and the printing of items to garments do have a tolerance of around 20-30mm for size or positioning. Any of our artwork proofs we may send you could show your logo position in a certain position or a certain visual size on the item, this is not to be expected that it will appear exactly as per the visual as if we were printing paper or other "exact" types of media and a small tolerance of position or size is to be expected as is the industry norm.

Any visual sight of logos in any communication are for position visual reference only and if the size is given in mm on any orders or proofs then this is what size they will be printed (subject to tolerances) regardless of the visual images previosly seen.

Another point to note on small chest logos, if no position is stated by the customer at point of order, we will assume as the standard industry norm and we will print to the left of the chest when looking down as worn. If the left chest has obstructions/Zips/Pockets then we may at our descretion print to the opposite side.

Should any garments be delivered to the customer and a dispute arises where the colours or logo colours of the garments are not as you the customer expected then this can be investigated by informing us. *please note If the garments are in any way worn or part worn distributed to individual members or places, and or washed this is considered acceptance by you of quality and accuracy and full payment of the whole order is required.

if you require the garments quality or logos to be a specific size or colour to match your requirements, the only way to be sure of this is for you the customer to order and pay for a pre production sample or samples to be posted to you. *please also note that in cases of a garment being ordered from a manufacturer in 1 colour across 2 different ranges of said manufacturers products, some colour shading difference may be expected if the garments are different materials..
Any items we produce or deliver that are delivered and items deemed missing or not acceptable by you must be notified to us within 10 days. *please note wearing or using any of the items is considered acceptance of quality and must be paid for.

When the process of decorating your garment required is Screenprinting, we reserve the right to under run or overrun up to 5% of quantity. This can also apply if items are damaged during the screen process. Translated this means, if you order 100 garments to be screenprinted by us and 1 garment gets damaged in the process, then we may not be able to re print a new item if it is out of stock to meet the deadline in time, so could not hold "the screen" and re set the machine when the item is due in, so in this case we would refund or adjust the order amount and charge only the amount we have sucessfully printed. If the damage is slight we would include this in your order as a "free" item, though not top quality.

EMBROIDERY
Embroidery to items such as towels, woolly hats and other deep pile items may need to use a "polythene" water soluble film during the embroidery process to ensure good quality logos. This excess of this is removed by us during the embroidery process by spraying a light spritz of water and rubbing the film until it removes most. Sometimes some of this residue remains and then is completely removed when going through the first wash. Due ot the spritz of water there may be a slight damp feel to the garment upon delivery which when aired/fully dried will come back to normal.

ENISO20471 or RIS3279 TOM Garment decoration.
Most hi vis garments comply to one of the above specifications, if you add too many logos to your garments then this may invalidate the regulations. though any information regarding this MUST be confirmed by the customer via their own sources and info on this website should not be taken as current guidance/law.
If you order these items with more than a standard logo to chest approx 50 sq cm and logo at rear approx 230sq cm we will assume you do not need to fully comply with class 2 or class 3 of the above specs and will print and despatch the goods. It is your sole responsibility to check that your items on our website comply to all regs.

14.1 Any artwork supplied by the customer deemed unsuitable for logo quality may be re drawn by us to a professional quality suitable for printing at a fee determined at the time of the work carried out. From time to time at our discretion, we may redraw or enhance your supplied artwork for free if we deem it fit to do so and we may or may not inform you that we have done this. If we redraw your logo for no charge you do not have any right to have a copy of this redrawn or digitised logo for use elsewhere.

14.2. Purple Print Management Ltd reserves the right to refuse any order whether payment has been taken or not for reasons including but not limited to such as the logo to be digitised is too large and needs extra charges, the order cannot be completed in the required schedule, the logo is too complex and as such may not be suitable for the particular decoration method used. We reserve the right to levy additional charges for any additional artwork requirements not included in the original specification/request or where any works have been carried out for a customers order we reserve the right to hold any payment due for works completed if an order is cancelled by the customer before completion of the full order.

14.3. The customer is fully responsible for any copyright permissions and must have the appropriate permissions from the owners of the brands or logo’s you supply us apply to ours or your garments.We will not be held responsible if you do not acquire the correct permissions or application of the correct logo and any logo or copyright owner will be referred directly to you. By placing any orders you confirm you have the required permissions.

14.4 We may use any logos we print for direct end user or third party customer in any of our promotional material or social media sites. Should you wish for us not to use the logos or info in this way, you will contact us and inform us. We reserve the right to use any logos uploaded to our site for promotion of our site and third party sites related to our company in any promotional material we see fit. You may request via email that they not be used and we shall honour that request.

14.5 All logos and designs created on our site will be saved for a maximum of 2 years in your account then deleted from the site for our own storage space and speed requirements.

14.6 Any design applied to garments can have a tolerance in relation to its positioning on the garment of up to 10% measurement + or - . this variation can also be applied across different sizes on different garments. We will use our experience and judgement to ensure the best possible outcome , taking into consideration the many different types of fabric, garment details and quality of garments.

14.7 We do not accept customers own garments.

QUOTATIONS COSTS AND ORDER CONFIRMATIONS
Any quotations and order confirmations provided by us either via telephone, in person, email or web quote system is for a rough estimate only and can be changed by us until the contract is accepted and goods despatched by us. Any items quoted are quoted as standard delivery to UK mainland only unless otherwise specified and for standard size and colours of off the shelf garments.
Certain outsize garments / colours may need excess charges that may not be picked up by our initial quotation, and no quote is deemed accepted by us until the order is complete and despatched. We reserve the right to cancel any order on this basis should costs change from the original quote.

Order confirmation

When we recieve orders from customers via email/fax/or telephone, we send email confirmation of said order to the customer to check all details as a request them to reply if they see any discrepancy to what we enter on our systems from the original customer request. If no response is recieved we shall deem our order interpretation as acceptable and proceed with what we had interpreted. If the customer enters an illegible product code, product description, telephone number or email or contact details of any kind which means we cannot get hold of the customer by reasonable means, we shall also proceed with what the customer has uploaded or instructed us to do without proofing.
Should the customer place an order not using identifiable product codes and colours, we shall proceed assuming the goods are what you have had before and it is the cusomers responsilbility to check our email sales confirmation to check and adjust as required, we will proceed as the order being correct if no adjustment has been asked.

All refunds will be subject to the terms and conditions and should refund be required to the credit card or payment method used or credit note/ voucher given. If credit card then the customer shall provide the card number to us again so we can process the refund to the same card. Card details are never kept on file after payment has been processed and refunds shall be issued in accordance with statutory requirements.

Any items returned to us for reasons of such as not being able to deliver as customer has moved, or not being around to accept delivery or reasons due to incomplete delivery address provided by customer or customer not being available to accept delivery, we will try and find an alternative address by whatever means possible within reason. Should this prove unsuccessful there will be a redelivery charge of whatever method was chosen on the original delivery. This also applies to any faulty or damaged items.

Any goods returned here and not redelivered we will keep for a maximum of 6 months and then will recycle or dispose as we see fit. Any Items returned without prior authorisation via the returns procedure will be treated the same way. Any items that are deemed suitable for return by us and are required to be collected by us or our third parties shall only be collected from the original delivery destination.
Any returns of items we do not stock may incur a small restocking fee that we may pass on if a supplier charges us, please check when filling in the returns form to be clear of all details.

15: Deliveries
All timed deliveries are a guide only and we are not responsible for third party execution of any of these services. Any orders must be checked by the company or person ordering the goods before any onward delivery to other customers. We do not guarantee delivery to specific named people but only to main addresses or buildings and courier deliveries will be signed for and picture of address provided.

 All delivery times are quoted and should be taken as "UK mainland" delivery only or collection in person, unless otherwise stated. Collection in person days are timed to be ready for 4pm, should you require other times we may be able to do this upon request by you the customer.

Any items implied as same day despatch will leave subject to stock availability at the time. Very rarely problems beyond our control arise meaning stock may be unexpectedly depleted in which case we reserve the right to an extra days despatch time on any specified express despatch times. Should we accept an "express" or "prime" order from you no changes can be made to that order whatsoever once placed to meet the deadline and delivery destination. Should you make any amendments to your order or artwork after initial requests we will try and hold the original deadline where possible but reserve the right to move the "order placed date" to the date of any change.

We do not hold ALL items in stock in all sizes and all colours. Some are held at the manufacturers warehouse and are called off when needed. This means an extra days delivery may be required and our advertised delivery service of "next day" courier delivery means despatched on a "next day" service for all our in stock items if ordered before the specified cut off time.

EXPORT Deliveries
After the UK leaves the EU on the 1st January 2021, all of our quotations or deliveries to countries outside the UK will be quoted for delivery cost purposes of "Delivery Duty UNPAID". This means you as the customer will be required to pay any local taxes or surcharges charged by your own country/customs/shipping agent or courier upon receipt or after receipt of the goods.